At BankCard Connect we pride ourselves on delivering industry-leading service to our merchants and partners. Our 24/7/365 support center reflects our commitment to excellence in support.

Bankcard Connect’s experienced and specialized technical support agents are empowered to take ownership of each call and see it through to resolution. Strict adhesion to internal standards ensure calls are answered promptly by an agent who is equipped to handle inquiries ranging from general questions to detailed technical and analytical support.

This standard of excellence requires real-time monitoring to ensure that each call is answered immediately and handled professionally from initial contact to completion. Real-time monitoring ensures maximum availability.

Our unique progressive training philosophy provides agents with up-to-date industry information delivered by our world-class training team. Agents learn all facets of the payment industry in small and manageable segments. Stringent quality and testing guidelines ensure that only the best and brightest advance to higher skill-set positions.